Question 1

What is Vietnam Fast Pass?

Accepted Answer

A licensed VIP fast-track service for international arrivals at Hanoi (HAN), Ho Chi Minh (SGN) and Da Nang (DAD). A personal greeter meets you at the airbridge, walks you through a dedicated immigration counter, helps with luggage, and drives you in a private car to your hotel.

Question 2

How much time does it actually save?

Accepted Answer

On average, 60–120 minutes per arrival. During peak hours at SGN, we have measured savings of up to 2.5 hours versus the standard immigration line.

Question 3

Is it legal? Are you working with the airport?

Accepted Answer

Yes. We operate under Vietnam Civil Aviation Authority licensing and partner directly with the ground services teams at all three airports. Your fast-track is processed through official VIP channels.

Question 4

Can I get a refund if my flight is cancelled?

Accepted Answer

Yes. We offer a 100% refund up to 24 hours before your scheduled arrival, no questions asked. After that we will rebook you on the next available flight at no extra cost.

Question 5

Do you handle visa-on-arrival travelers?

Accepted Answer

Absolutely. Our greeter takes you to a separate VOA counter where the queue is much shorter. Bring your approval letter, two passport photos, and the stamping fee in cash.

Question 6

What's the difference between Standard, Meet & Greet and Mercedes upgrade?

Accepted Answer

Standard includes everything most travelers need: greeter, fast-track immigration, luggage help, and a private car. Meet & Greet adds priority lounge access before customs. The Mercedes upgrade swaps the standard car for a chauffeured S-Class.

Question 7

How do I find my greeter at the airport?

Accepted Answer

After you deplane, walk toward immigration. Our greeter will be holding a sign with your name just past the airbridge. You will also receive a WhatsApp message with their photo and direct number 24h before arrival.

Question 8

Do you support families with children or elderly travelers?

Accepted Answer

Yes — this is one of our most common bookings. We provide wheelchair assistance free of charge on request, and our greeters are trained to handle infant strollers, car seats, and large family groups.

Frequently asked questions

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